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Customer Service Representative-Associate

2 months ago

Malmo, Skåne, Sweden FedEx Full time
Job Summary

We are seeking a highly skilled Customer Service Representative-Associate to join our team at FedEx. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of FedEx products and services
  • Meet or exceed customer satisfaction targets and quality metrics
Requirements
  • Fluent Swedish or Norwegian language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work for a global leader in the logistics industry