Customer Service Representative for Swedish Support in Greece

3 weeks ago


Malmo, Skåne, Sweden Patrique Mercier Recruitment Nordic Full time
About Patrique Mercier Recruitment Nordic

Patrique Mercier Recruitment Nordic is a leading recruitment agency that provides exceptional support to Swedish-speaking customers. With a strong commitment to excellence, we offer a unique opportunity for individuals to join our team and contribute to the growth of our company.

Job Summary

We are currently seeking a highly motivated and customer-focused Customer Service Representative to join our team in Greece. As a key member of our support team, you will provide outstanding customer service to Swedish-speaking clients through various communication channels, including phone, email, and chat.

Key Responsibilities:
  • Customer Support: Provide exceptional customer support to Swedish-speaking clients, addressing inquiries, resolving issues, and providing information efficiently to enhance the customer experience.
  • Documentation and Feedback: Document customer interactions and feedback to contribute to service improvement initiatives.
  • Team Collaboration: Collaborate with team members to share insights and enhance overall service delivery.
  • Product Knowledge: Maintain up-to-date knowledge of products and services to assist customers accurately.
Requirements:
  • Language Skills: Fluency in Swedish (both written and spoken) is required; proficiency in English is preferred.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential.
  • Experience: Previous experience in customer service or support roles is an advantage.
  • Problem-Solving Skills: Excellent problem-solving skills with a customer-focused mindset.
  • Relocation: Willingness to relocate to Greece and adapt to a new culture and environment.
  • Motivation and Commitment: Motivated, proactive, and committed to delivering exceptional service.
Benefits:
  • Private Health Insurance: Comprehensive private health insurance coverage.
  • Training and Development: Opportunities for ongoing training and development to improve your skills and support the team's success.
  • Performance Bonus: Performance-based bonuses to recognize outstanding contributions.
  • Extra Salaries: Two extra salaries per year to reward your hard work and dedication.
  • Fully Paid Training: Fully paid relocation package, including flight, transfer, and hotel expenses.
  • Great Salary: A competitive salary commensurate with your experience and qualifications.


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