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Customer Service Representative

1 month ago

Malmo, Skåne, Sweden FedEx Full time
Customer Service Representative

Join FedEx as a Customer Service Representative and be part of a team that delivers exceptional service to our customers. As a key member of our customer support team, you will be responsible for providing timely and accurate responses to customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding their shipments and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • Fluent in Swedish or Norwegian and English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required
What We Offer:
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a global company that values its employees

At FedEx, we are committed to providing our employees with the tools and resources they need to succeed. We offer a range of benefits, including health insurance, retirement plans, and paid time off. We also provide opportunities for career growth and development, including training and education programs.

Our company culture is built on a philosophy of putting people first, and we are committed to creating a diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to provide them with the support and resources they need to succeed.