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Account Services Specialist

2 months ago

Stockholm, Stockholm, Sweden EF Education First Gruppe Full time
About the Role

We are seeking a highly motivated and detail-oriented Account Services Specialist to join our team on a co-op basis. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective communication with customers, resolving issues and answering questions in a professional and courteous manner.
  • Work closely with internal teams to ensure seamless delivery of services and support.
  • Monitor and maintain accurate records of customer interactions and transactions.
  • Identify and implement process improvements to enhance customer experience and efficiency.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficient in using technology to manage customer interactions and data.
  • Previous customer service experience preferred.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A chance to work with a diverse and global team.

About EF Education First

EF Education First is a global leader in international education, offering a range of programs and services that help people learn, work, and live in a globalized world. Our mission is to open the world through education, and we are committed to making a positive impact on the lives of our customers and employees.