Merchant Service Associate

3 weeks ago


Stockholm, Stockholm, Sweden Wolt Full time

Job Title: Merchant Service Associate - Partnership Specialist

About the Role:

We are seeking a highly skilled Merchant Service Associate to join our team at Wolt. As a key member of our operations team, you will be responsible for building and maintaining strong relationships with our merchant partners. Your primary goal will be to ensure the highest level of service standards are met, while also developing our partners and their businesses through the use of our collected user data.

Key Responsibilities:

  • Train and educate our merchant partners on using our systems and keeping them up to date with any updates.
  • Conduct regular quality and satisfaction checks to ensure our portfolio meets the highest Wolt service standards.
  • Develop and implement strategies to grow our partners and their businesses using our collected user data.
  • Be responsible for our menu platform and ensure it is always up to date with the latest Wolt branding.
  • Collaborate with our Development team to resolve any urgent issues.

Requirements:

  • Excellent interpersonal skills, with the ability to work effectively with a variety of stakeholders.
  • Experience in customer support, account management, or administration.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Fluency in Swedish and English is a must.

About Wolt:

Wolt is a rapidly growing food delivery company that is committed to providing the best possible experience for our customers and partners. We are a dynamic and innovative company that is always looking for talented individuals to join our team.



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