Merchant Service Specialist
2 weeks ago
As a Merchant Service Specialist at Trustly, you will be part of an international team that works towards creating the best customer experience. Your primary objective will be to deliver high-quality support to Trustly's merchants in an efficient and customer-obsessed manner.
Key Responsibilities
- Act as the first line of contact for B2B customers, ensuring a seamless experience.
- Identify and resolve technical and non-technical issues related to payment transactions.
- Collaborate with teams across Trustly to resolve consumer inquiries in a timely and efficient manner.
Requirements
- Service-minded and passionate about creating an outstanding customer experience.
- Strong knowledge and understanding of online payments and experience working with customer service in Payments, E-com, or Financial Services.
- Proficient in English, both spoken and written; German language skills are a plus.
- Ability to work on a shift basis, including evenings, weekends, and holidays.
About Trustly
Trustly is leading the human-centric payments revolution. We are a tech company with industry-leading tech capabilities, but it's the ingenuity of our people that makes us leaders in our field. We strive to provide an industry-leading service experience to our B2B customers, going above and beyond to assist them efficiently, accurately, and with high quality.
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