Merchant Service Associate

1 month ago


Stockholm, Stockholm, Sweden Wolt Full time
Job Description

As Wolt continues to grow rapidly, we are seeking a highly skilled Merchant Service Associate to join our team. This role is a key position in ensuring the success of our merchant partners and maintaining the highest standards of service.

Key Responsibilities:

  • Develop and maintain strong relationships with our merchant partners, providing training and support to ensure they are utilizing our systems effectively.
  • Conduct regular quality and satisfaction checks to ensure our portfolio meets the highest Wolt service standards.
  • Utilize collected user data to develop and grow our merchant partners' businesses.
  • Manage our menu platform, ensuring it is up-to-date and reflects the Wolt brand.
  • Collaborate with the Development team to address urgent cases and share best practices.

Requirements:

  • Excellent interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Experience in customer support, account management, or administration.
  • Structured, detailed, and service-oriented approach.
  • Self-motivated and passionate about food.
  • Fluency in Swedish and English is a must.

About Wolt:

Wolt is a high-growth company that values innovation, teamwork, and customer satisfaction. If you are excited about working in a dynamic environment and taking ownership of your role, we encourage you to apply.



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