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Merchant Service Specialist
2 months ago
We are seeking a highly skilled Merchant Service Specialist to join our team at Trustly. As a key member of our Merchant Service team, you will play a vital role in delivering exceptional customer experiences to our B2B customers.
Key Responsibilities- Act as the first point of contact for our B2B customers, providing timely and effective support via email, live chat, and outbound calls.
- Identify and resolve technical and non-technical issues related to payment transactions, escalating complex cases as needed.
- Collaborate closely with internal teams, including Consumer Service, AML, Fraud, and Commercial, to ensure seamless customer support.
- Work on a shift basis, covering Monday to Sunday from 7 am to 10 pm, including public holidays.
- Strong knowledge and understanding of online payments and experience working with customer service in Payments, E-com, or Financial Services.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Fluent in English, both verbally and in writing.
- Ability to work on a shift basis, including evenings, weekends, and holidays.
As a Merchant Service Specialist at Trustly, you will have the opportunity to work in a dynamic and innovative environment, collaborating with a talented team to deliver exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
