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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Agent to join our team at Anyfin AB. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and support to our users.
Key Responsibilities
- Provide clear and concise service to customers via phone, email, and chat.
- Analyze and resolve complex customer inquiries and concerns in a timely and professional manner.
- Assess and evaluate customer credit applications, ensuring compliance with company policies and procedures.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
Requirements
- Excellent communication and interpersonal skills in Finnish and English.
- Previous experience in customer service or support roles, preferably in a similar capacity.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
About Anyfin AB
Anyfin AB is a innovative startup dedicated to helping people take control of their finances. We offer a range of smart financial tools and services designed to make managing money easier and more accessible. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about innovation and collaboration, and we're committed to making a positive impact on our customers and the wider community.
