Technical Support Representative

2 weeks ago


Stockholm, Stockholm, Sweden Verifone Full time

About Verifone


We are a leading provider of payment solutions worldwide, with a diverse and dynamic work environment.


Our employees are focused on results and constantly striving to surpass themselves, working with leading retail chains, companies, banks, and partners to develop and deliver innovative payment solutions.



The Job


As a Technical Support Representative, you will be part of our Technical Support Team, helping our customers and partners with technical problems on their existing payment terminals and assisting with installing new payment terminals.



Key Responsibilities



  • Provide technical support to customers and partners via phone, email, and ticket system.
  • Install and configure payment terminals, troubleshoot technical issues, and perform software updates.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.


Requirements



  • Native or fluent Swedish and business fluent English.
  • Experience in technical support is an advantage.
  • Strong end-user of IT systems and good ability to familiarize yourself with new systems.
  • Good communication and customer service skills.
  • Ability to work independently and as part of a team.


About You


If you are a tech-savvy person with good problem-solving skills, a positive attitude, and a desire to provide excellent customer service, this could be the perfect job for you.



What We Offer


We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



Language


Swedish is the primary language used in the daily work, but some customers speak English and Verifone's official language is English, so you will also need good written and spoken English skills in the job.



Location


Our office is located in Stockholm, and the working hours are 40 hours a week.



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