Director of Support and Technical Operations

3 weeks ago


Stockholm, Stockholm, Sweden Kisi Full time

About Kisi

We're a pioneering company revolutionizing the way people access and secure their spaces with innovative technology.

This role is a vital part of our mission to deliver exceptional customer support and advanced technical assistance.

Key Responsibilities

  • Customer Support: Provide expert guidance and support to customers via phone, email, and chat, resolving complex issues related to our security systems.
  • Technical Assistance: Lead troubleshooting efforts for complex technical problems, collaborating with engineering and product teams to deliver expert solutions.
  • Product Knowledge: Serve as a subject matter expert on our product offerings, features, and functionalities, providing advanced training and guidance to customers and internal teams.
  • Training and Documentation: Develop and oversee the implementation of comprehensive training programs for customers and internal staff, ensuring a thorough understanding of our security systems.
  • Quality Assurance: Spearhead quality assurance initiatives, monitoring and reporting recurring issues to drive continuous improvement in service delivery and operational processes.
  • Cross-Functional Collaboration: Facilitate seamless communication and collaboration among sales, engineering, and product teams to ensure alignment on customer needs and optimize product performance.
  • Process Improvement: Drive initiatives to optimize support processes, tools, and workflows, enhancing efficiency, effectiveness, and overall customer satisfaction.

Qualifications

  • Bachelor's degree in Information Technology, Business, or a related field.
  • 7-10 years of progressive experience in customer support, technical support, or a related role, demonstrating extensive leadership and expertise in managing support operations.
  • Proven track record of successfully resolving complex technical issues and providing exceptional customer support in a leadership capacity.
  • Advanced technical knowledge and extensive experience with remote security systems, including integration processes and advanced troubleshooting methodologies.
  • Expertise in utilizing CRM systems and advanced support management software to optimize support operations and drive strategic initiatives.

The salary range for this role is: 735,903 - 919,427 SEK per year.



  • Stockholm, Stockholm, Sweden Kisi Full time

    About KisiKisi is revolutionizing the way people access and secure their spaces. Our innovative technology is transforming how businesses control access to their offices, facilities, and buildings.We're looking for a talented Director of Support to join our team. As a key member of our support team, you will play a critical role in delivering top-tier...


  • Stockholm, Stockholm, Sweden Kisi Full time

    About KisiKisi is revolutionizing the way people access and secure their spaces. Our innovative technology is transforming how businesses control access to their offices, facilities, and buildings. If you're passionate about cutting-edge technology and want to be part of a dynamic team that's changing the world, we want to hear from you.About the RoleAs a...


  • Stockholm, Stockholm, Sweden Epam Full time

    {"h1": "Technical Delivery Director", "p": "We are seeking a highly skilled Technical Delivery Director to join our team in Stockholm or Gothenburg. As a key member of our team, you will be responsible for managing complex transformation programs, projects, and multiple workstreams. You will work closely with globally renowned and award-winning design,...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:• Provide technical assistance to clients via phone, email, or in-person• Troubleshoot hardware and software issues,...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. The ideal candidate will have experience in IT Operations/Engineering and a strong understanding of client hardware, authentication issues, and network troubleshooting.Key Responsibilities: Provide front-line technical support for desktop hardware and software...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled IT professional for a long-term contract at emagine Consulting.Job Responsibilities:As a Support Technician, you will be the front line for technical improvements, including desktop support, troubleshooting hardware and software issues.You will perform IT-related tasks for the on and off-boarding process, such as PC build-out, dev...


  • Stockholm, Stockholm, Sweden Hamilton Full time

    Job Summary:Hamilton Bonaduz AG is seeking a highly skilled Technical Support Engineer to join our Storage team in the Nordic region. As a Technical Support Engineer, you will be responsible for providing technical assistance to our customers, ensuring the smooth operation of our storage solutions.Key Responsibilities:Installation and commissioning of new...


  • Stockholm, Stockholm, Sweden foodora Full time

    Drive Strategic Growth at Foodora Sweden About the RoleWe are seeking a seasoned Strategic Operations Director to lead our Strategy and Planning team and drive our most critical strategic initiatives. As a key member of our senior leadership team, you will be responsible for shaping the future direction of our organization and ensuring we achieve our...


  • Stockholm, Stockholm, Sweden AWS EMEA SARL (Sweden Branch) Full time

    About the RoleWe are seeking an experienced Enterprise Support Manager to join our team at AWS EMEA SARL (Sweden Branch). As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who are the primary operational point of contact for our largest and most strategically important customers.Key...

  • Director of Product

    3 weeks ago


    Stockholm, Stockholm, Sweden Wolt Full time

    About the RoleWe are seeking a highly skilled Director of Product to lead our Fintech Group at Wolt. In this role, you will be responsible for guiding teams that ensure fast, reliable, and accessible financial solutions within and beyond the Wolt platform. Your focus will be on developing financial products that support the entire lifecycle of our financial...


  • Stockholm, Stockholm, Sweden Epam Full time

    About the RoleWe are seeking a highly skilled and experienced Delivery Director to join our team at EPAM. As a key member of our team, you will be responsible for managing complex transformation programs, projects, and workstreams, both locally and globally.In this role, you will be accountable for the overall project delivery, client satisfaction, and...


  • Stockholm, Stockholm, Sweden AWS EMEA SARL (Sweden Branch) Full time

    About the RoleWe are seeking a highly skilled Enterprise Support Manager to join our team at AWS EMEA SARL (Sweden Branch). As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who are the primary operational point of contact for our largest and most strategically important customers.Key...


  • Stockholm, Stockholm, Sweden Veolia Full time

    About VeoliaVeolia Water Technologies & Solutions (VWTS) is a world leader in water recovery, treatment, and reuse. We design and deliver a range of water systems, from food and beverage applications to municipal water, microelectronics, ultrapure water, and heavy industrial wastewater treatment. We serve over 50,000 customers worldwide and treat over 11...


  • Stockholm, Stockholm, Sweden Verifone Full time

    Join Our Team as a Technical Support RepresentativeAt Verifone, we're looking for a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing top-notch technical support to our customers and partners, ensuring they receive the best possible experience with our payment...


  • Stockholm, Stockholm, Sweden Verifone Full time

    Join Our Team as a Technical Support RepresentativeAt Verifone, we're looking for a skilled Technical Support Representative to join our team. As a key member of our Technical Support Team, you'll play a crucial role in helping our customers and partners with technical issues related to their payment terminals.Key Responsibilities:Provide technical support...


  • Stockholm, Stockholm, Sweden Spotify Full time

    About the RoleWe are seeking a highly experienced Senior Director to lead our Tax team in EMEA and APAC, reporting to the VP of Tax in New York. This is a hybrid role based in our Stockholm office, requiring 2-3 days of on-site work per week.Key ResponsibilitiesManage European and Asia Pacific tax operations, including oversight of regional corporate tax...


  • Stockholm, Stockholm, Sweden AWS EMEA SARL (Sweden Branch) Full time

    Job SummaryAs an Enterprise Support Manager at AWS EMEA SARL (Sweden Branch), you will be responsible for leading a team of Technical Account Managers who provide operational support to our largest and most strategically important customers. This is a unique opportunity to shape and execute a strategy to build mind-share and broad use of Amazon Web Services...


  • Stockholm, Stockholm, Sweden Verifone Full time

    Unlock Your Potential in Payment SolutionsWe are Verifone, a leading provider of payment solutions worldwide. Our team is dedicated to delivering exceptional customer service and technical support to our customers and partners.As a Technical Support Specialist, you will be instrumental in resolving technical issues with payment terminals, installing new...


  • Stockholm, Stockholm, Sweden PayPal Full time

    Job SummaryWe are seeking a highly skilled Technical Support Professional to join our team at PayPal. As a customer service representative, you will play a critical role in delivering exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, or chat.Analyze and resolve complex technical...


  • Stockholm, Stockholm, Sweden Solplanet Full time

    About SolplanetSolplanet is a leading provider of renewable energy solutions, offering solar inverters, energy storage systems, and EV chargers. With over 15 years of expertise in R&D and manufacturing, we strive to create the best possible experience for distributors, installers, and end-users.Job DescriptionWe are seeking a highly skilled Technical Support...