Airline Customer Service Professional

3 weeks ago


Stockholm, Stockholm, Sweden TUI Full time

About the Role


We are seeking a dedicated and customer-focused individual to join our team as an Airline Customer Service Professional.


Job Summary



  • This is an exciting opportunity to work with a leading airline, delivering exceptional customer service and ensuring that our passengers have a memorable experience.
  • You will be responsible for handling customer inquiries, resolving issues, and providing information about our services and products.
  • A strong communicator with excellent interpersonal skills, you will be able to build rapport with customers and colleagues alike.
  • You will also contribute to the development of new ideas and initiatives to enhance the overall customer experience.
  • In this role, you will have the opportunity to work in a dynamic environment, collaborating with various teams to achieve our goals.


Key Responsibilities



  • Deliver exceptional customer service, responding to customer inquiries and resolving issues promptly and professionally.
  • Provide accurate and timely information about our services and products to customers.
  • Contribute to the development of new ideas and initiatives to enhance the customer experience.
  • Work collaboratively with various teams to achieve our goals and objectives.
  • Maintain a positive and professional attitude, even in challenging situations.


Requirements


To be successful in this role, you will need:



  • An excellent communication and interpersonal skill set.
  • The ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • A passion for delivering exceptional customer service.
  • Fluent Swedish and English language skills.


What We Offer



  • A competitive salary: approximately 35000 SEK per month.
  • A comprehensive benefits package, including access to our Benify portal with great discounts, life insurance, workers compensation insurance & occupational health insurances, wellness allowance, 3000 SEK, pension scheme according to ITP.
  • The opportunity to work with a leading airline, contributing to the growth and success of our business.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, where you can grow and develop your career.


About TUI


TUI is a leading travel company, committed to delivering exceptional experiences for our customers. We are passionate about innovation, quality, and customer satisfaction.


At TUI, we believe in creating a workplace culture that values diversity, inclusivity, and teamwork. If you are a motivated and customer-focused individual who shares our vision, we would love to hear from you



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