Strategic Account Growth Lead
5 days ago
About Us
Bannerflow is a leading innovator in the advertising technology space, dedicated to helping enterprise brands succeed in the ever-changing digital landscape. Our Creative Management Platform is designed to empower businesses to create, publish, and optimize their advertising campaigns efficiently.
Job Description
We're seeking an experienced Customer Success Manager to join our team. In this role, you'll be responsible for managing a portfolio of enterprise customers, ensuring their success with our platform and driving revenue growth through strategic initiatives.
Key Responsibilities
Develop and implement customer success strategies to drive adoption and retention.
Build and maintain strong relationships with customers to understand their needs and preferences.
Collaborate with cross-functional teams to resolve customer issues and improve overall satisfaction.
Conduct regular business reviews to assess customer progress and identify areas for improvement.
Identify opportunities to upsell and cross-sell our services to existing customers.
Requirements
4+ years of experience in Customer Success management roles, preferably in the SaaS industry.
Proven ability to manage and complete customer projects effectively.
Strong skills in building and maintaining relationships with customers.
Excellent verbal and written communication skills in English; additional languages are a bonus.
Ability to analyze and report on customer data to drive insights.
Proficient in upselling and negotiating with customers.
Demonstrates initiative to drive customer success.
Prioritizes and meets the needs of customers.
Effective in resolving issues quickly.
Flexible and responsive to changing customer and business needs.
Strong understanding of business principles to drive growth.
Humble, grounded, and collaborative attitude.
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