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Head of Customer Support Operations
9 hours ago
Key Responsibilities
">- ">
- Oversee customer service operations and ensure high service standards are maintained">
- Analyze customer feedback and identify trends to improve the customer experience">
- Optimize workflows and enhance the way we work">
- Ensure all customer service documentation is up to date">
- Identify revenue-driving opportunities through customer service, such as upselling and cross-selling">
- Act as the voice of the customer, sharing insights cross-functionally with Product, Sales, and Development teams">
- Collaborate closely with stakeholders across the organization">
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