Head of Customer Support Operations

9 hours ago


Stockholm, Stockholm, Sweden Hemnet AB Full time

Key Responsibilities

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  • ">
  • Oversee customer service operations and ensure high service standards are maintained">
  • Analyze customer feedback and identify trends to improve the customer experience">
  • Optimize workflows and enhance the way we work">
  • Ensure all customer service documentation is up to date">
  • Identify revenue-driving opportunities through customer service, such as upselling and cross-selling">
  • Act as the voice of the customer, sharing insights cross-functionally with Product, Sales, and Development teams">
  • Collaborate closely with stakeholders across the organization">


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