Operational Management Leader

4 hours ago


Stockholm, Stockholm, Sweden Heads Svenska AB Full time

At Heads Svenska AB, we're committed to creating a world-class commerce platform that sets the standard for simplicity and performance.

About the Role

This is an exceptional opportunity to join our executive team as a key leader responsible for driving customer relationships and partnerships. As Head of Operations Management Team, you'll play a pivotal role in strengthening relationships with customers and partners through technical expertise and communication skills.

You'll lead a team of four people and collaborate with various parts of the business, fostering a familial and ambitious culture. Directly reporting to the CEO, you'll be involved in strategic decision-making, ensuring alignment with the company's vision and objectives.

Key Responsibilities:

  • Develop and maintain strong relationships with customers and partners.
  • Utilize technical expertise to provide guidance and solutions to customers' issues with our business system.
  • Lead and develop the Professional Services team, comprising four professionals.
  • Identify areas for improvement and implement changes to streamline processes and optimize workflows.
  • Collaborate across the organization to ensure operational activities align with the company's vision and overall objectives.
  • Participate in ongoing meetings and sales dialogues with customers.
  • Work closely with project management and collaborate with different business units.

Requirements:

  • Background in complex software development.
  • Experience leading cross-functional teams.
  • Prior leadership or coaching experience.
  • Excellent knowledge of Swedish and English, both spoken and written.

Desirable Qualifications:

  • Technical knowledge.
  • Relationship-oriented approach.
  • Organizational skills.
  • Attention to detail.

Other Information:

Heads Svenska AB offers a developmental and fun work environment where you can genuinely make a difference. The position is based in Stockholm, with a hybrid work arrangement.



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