Operational Management Leader
4 hours ago
At Heads Svenska AB, we're committed to creating a world-class commerce platform that sets the standard for simplicity and performance.
About the RoleThis is an exceptional opportunity to join our executive team as a key leader responsible for driving customer relationships and partnerships. As Head of Operations Management Team, you'll play a pivotal role in strengthening relationships with customers and partners through technical expertise and communication skills.
You'll lead a team of four people and collaborate with various parts of the business, fostering a familial and ambitious culture. Directly reporting to the CEO, you'll be involved in strategic decision-making, ensuring alignment with the company's vision and objectives.
Key Responsibilities:
- Develop and maintain strong relationships with customers and partners.
- Utilize technical expertise to provide guidance and solutions to customers' issues with our business system.
- Lead and develop the Professional Services team, comprising four professionals.
- Identify areas for improvement and implement changes to streamline processes and optimize workflows.
- Collaborate across the organization to ensure operational activities align with the company's vision and overall objectives.
- Participate in ongoing meetings and sales dialogues with customers.
- Work closely with project management and collaborate with different business units.
Requirements:
- Background in complex software development.
- Experience leading cross-functional teams.
- Prior leadership or coaching experience.
- Excellent knowledge of Swedish and English, both spoken and written.
Desirable Qualifications:
- Technical knowledge.
- Relationship-oriented approach.
- Organizational skills.
- Attention to detail.
Other Information:
Heads Svenska AB offers a developmental and fun work environment where you can genuinely make a difference. The position is based in Stockholm, with a hybrid work arrangement.
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