Technical Support Operations Manager

6 hours ago


Stockholm, Stockholm, Sweden Kisi Full time

We are Kisi, a pioneering physical security technology company that's revolutionizing the way businesses access and secure their spaces.

Our mission is to empower seamless, cloud-based access to offices, facilities, and buildings. We strive to create an ecosystem where spaces are securely connected and accessible without boundaries.

In this role, you will lead our growing customer support operations, implementing and executing our support strategy across different customer segments. Your primary goal will be to ensure alignment with service-level objectives and broader organizational goals.

About the Role
  • Develop and implement our support strategy to drive excellence in execution, continuously elevating support quality by benchmarking against industry best practices.
  • Create, update, and optimize support content and troubleshooting guides to empower customers to resolve common questions and issues independently.
  • Manage a growing support team, leading and supervising support specialists to ensure adherence to best practices and competitive performance benchmarks.
  • Maintain up-to-date product guides and documentation, providing clear self-service resources for customers, partners, and colleagues.


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