
Customer Journey Developer
3 days ago
We are seeking a talented Customer Journey Developer to join our Marketplace Experience team in foodora Sweden.
In this role, you will be responsible for developing and implementing strategies to improve the customer journey for riders. This will involve analyzing data, identifying pain points, and designing solutions to enhance the overall experience.
You will work closely with local and regional teams to coordinate efforts and share best practices. A key responsibility will be to monitor KPIs such as CSAT, SLA, contact rate, and costs related to contact/order issues.
This role requires strong analytical skills, a proactive approach to problem-solving, and excellent communication skills. You will work collaboratively with cross-functional teams to drive initiatives forward.
The ideal candidate will have at least 3 years' experience in process improvement, project management, or relationship building. A basic understanding of data analysis and reporting, along with knowledge of service KPIs, is essential.
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Customer Journey Optimization Specialist
10 hours ago
Stockholm, Stockholm, Sweden Globalconnect Full timeAt GlobalConnect, we're passionate about creating seamless digital experiences for our customers. As a Customer Journey Optimization Specialist, you'll play a critical role in enhancing our automation strategy and driving business growth.Your Key Responsibilities:Developing and implementing automation strategies that optimize customer journeys and improve...
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Enterprise Customer Journey Manager
6 days ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeMentimeter is an innovative engagement tool designed to turn presentations into interactive experiences. Through real-time interactivity and clear visualizations, we help people participate, engage, and become more productive in their endeavors.As a Marketing Automation Manager at Mentimeter, you will be part of a talented team dedicated to helping over 1...
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Customer Journey Strategist
6 days ago
Stockholm, Stockholm, Sweden Professional Galaxy AB Full timeGCP Level Capability DevelopmentWe are seeking a skilled consultant to help us develop a GCP level capability for automated customer communication. This project involves gathering and summarizing requirements from various units within the organization.The selected candidate will work closely with representatives from different units, including Sanctions,...
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User Journey Analyst
3 days ago
Stockholm, Stockholm, Sweden Atlas Copco Full timeAre you passionate about creating user-centered designs? Do you want to work on innovative projects that make a real impact? Join us as a User Journey Analyst and help shape the future of customer experience at Atlas Copco.Your RoleAs a Service Designer at Atlas Copco, you'll work closely with UX designers, product owners, marketing, and global customer...
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Consumer Journey Senior Specialist
7 days ago
Stockholm, Stockholm, Sweden Swedish Match Sales Sweden AB Full timeJoin us to deliver a smoke- free future as Consumer Journey Senior SpecialistWe've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Swedish Match is an affiliate of PMI and have been a leader in the industry for more than 200 years.In the Nordic region,...
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Seamless Customer Journey Expert
3 days ago
Stockholm, Stockholm, Sweden Scandic Hotels Group Full timeKey ResponsibilitiesDefine and drive digital-first hospitality experiences that connect seamlessly with our physical spaces.Develop outcome-focused experiences with measurable business impact.Collaborate closely with designers, developers, and business leads in agile cross-functional product teams.Foster a continuous discovery culture and work with...
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Consumer Journey Strategist
7 days ago
Stockholm, Stockholm, Sweden Philip Morris ApS Full timeJob TitleWe are looking for a talented Consumer Journey Strategist to join our team. In this role, you will be responsible for developing and implementing strategies to enhance the overall consumer experience.Key Responsibilities:Design and deliver omnichannel customer experiences that meet or exceed business objectives.Collaborate with cross-functional...
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Patient Journey Optimization Consultant
11 hours ago
Stockholm, Stockholm, Sweden Doctrin AB Full timeBecoming a Part of Our TeamWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Doctrin AB. In this role, you will oversee the entire customer journey from the moment a customer chooses Doctrin's platform.About the RoleThe Customer Success Manager creates added value for Doctrin's customers by ensuring successful...
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Customer Experience Specialist
3 days ago
Stockholm, Stockholm, Sweden Atlas Copco Full timeWe're seeking a Customer Experience Specialist to enhance our customer journey across all channels. As a key member of our team, you'll collaborate with UX designers, product owners, marketing, and global customer centers to analyze user behavior, identify pain points, and develop data-informed solutions that improve customer satisfaction and drive digital...
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Customer Success Specialist
11 hours ago
Stockholm, Stockholm, Sweden Planacy AB Full timeBecome a Key Player in Our Customer Success JourneyAs a Customer Success Specialist, you will be responsible for ensuring our customers achieve optimal results from our financial planning platform. You will work closely with customers to understand their business objectives, identify areas for improvement, and develop tailored solutions to meet their...
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Senior Consumer Journey Manager
7 days ago
Stockholm, Stockholm, Sweden Swedish Match Sales Sweden AB Full time**Job Description:**As a Senior Consumer Journey Manager, you will play a crucial role in delivering a smoke-free future in the Nordics. You will be responsible for designing and improving the consumer journey across various channels, including online and offline interactions.You will work closely with internal counterparts to develop an omni-channel...
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Customer Experience Manager
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a Customer Experience Manager to join our Swedish Strategy and Consulting team at TN Sweden. In this role, you will play a vital part in developing digital business strategies that enhance customer experiences across multiple channels and devices.About the Role:You will work closely with cross-functional teams to design and implement...
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Customer Success Professional
6 days ago
Stockholm, Stockholm, Sweden Pocketlaw Full timeKey ResponsibilitiesAct as a trusted advisor for a portfolio of customers, driving adoption and showcasing the value of Pocketlaw's solutions.Take ownership of the end-to-end customer journey, including onboarding, engagement, and renewal strategy.Identify opportunities for growth within customer accounts and collaborate with the sales team to drive upsells...
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Senior Customer Advocate
7 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeAbout Our TeamWe are a collaborative culture that values creativity, ownership, and having fun while doing impactful work.Our team is passionate about customer success and SaaS and is dedicated to helping our customers achieve their goals.About the PositionThis is a challenging and rewarding role that requires strong technical acumen, problem-solving skills,...
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Customer Experience Expert
1 day ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe're a Customer Journey tech organization that's dedicated to delivering exceptional customer experiences.Our goal is to ensure seamless customer experiences through accelerated test automation efforts.We're seeking a Customer Experience Expert to lead our QA processes and work closely with cross-functional development teams and product owners.This role...
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Customer Success Professional Stockholm
17 hours ago
Stockholm, Stockholm, Sweden Startdeliver Full timeUnlock Business Potential with StartdeliverWe are seeking an exceptional Customer Success Manager to join our team at Startdeliver, a pioneering platform for customer success. As a key member of our organization, you will play a crucial role in driving customer adoption and best practices of our platform.Your primary responsibility will be to work closely...
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Stockholm Customer Success Manager
17 hours ago
Stockholm, Stockholm, Sweden Startdeliver Full timeCrafting Exceptional Customer Experiences at StartdeliverWe are seeking a seasoned Customer Success Manager to join our team in Stockholm. As a critical member of our organization, you will play a pivotal role in shaping the future of customer success at Startdeliver.Your primary responsibility will be to work closely with our Head of Customer Success and...
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Customer Success Specialist
6 days ago
Stockholm, Stockholm, Sweden Proposales AB Full timeWe are Proposales AB, a game-changing startup revolutionizing the way hotels create and send business proposals. We're on an ambitious journey disrupting the status quo with a product that fundamentally changes the daily workflow for our customers.We're looking for a customer-centric Cross-Sell Expert who can help clients achieve their desired outcome with...
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Customer Experience Architect
7 days ago
Stockholm, Stockholm, Sweden Swedish Match Sales Sweden AB Full time**Role Summary:**In this role, you will be responsible for designing and improving the consumer journey in our Nordic markets. This involves developing an omni-channel consumer experience and designing on- and offline customer interactions.You will generate powerful consumer insights by aggregating consumer data from multiple sources, identify and prioritize...
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Senior Customer Success Representative Stockholm
17 hours ago
Stockholm, Stockholm, Sweden Startdeliver Full timeEmpower Customer Success at StartdeliverWe are looking for a highly motivated and experienced Senior Customer Success Representative to join our team in Stockholm. As a key player in our customer success department, you will be responsible for driving customer adoption and retention, ensuring that our customers achieve their business goals.Your primary...