Patient Journey Optimization Consultant

1 day ago


Stockholm, Stockholm, Sweden Doctrin AB Full time
Becoming a Part of Our Team

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Doctrin AB. In this role, you will oversee the entire customer journey from the moment a customer chooses Doctrin's platform.

About the Role

The Customer Success Manager creates added value for Doctrin's customers by ensuring successful implementation and supporting onboarding for new customers and organizations. This involves proactively identifying customers in need of additional assistance and opportunities for upselling and expansion.

Main Responsibilities:

  • You will be the point of contact for customers, providing support and guidance throughout their journey.
  • You will work closely with customers to understand their needs and provide tailored solutions.
  • You will continuously monitor customer activity levels and offer solutions tailored to their current needs.
  • You will identify opportunities for upselling and expand existing business.
  • You will collect and analyze customer feedback to identify risks or areas for improvement.
  • You will represent the customer and customer needs internally at Doctrin.
What We Offer

Besides a strongly purpose-driven job with passionate, humble, and welcoming colleagues at the forefront of the new healthcare, we offer a hybrid way of working in dialogue with your closest manager and team.



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