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German Language Customer Service Specialist
7 days ago
About GANT
GANT is a legendary brand in the American Sportswear industry, celebrated for its innovative designs and commitment to quality since 1949. Founded in New Haven, Connecticut, GANT has grown into a global presence with over 70 markets, 600 stores, 4,000 selected retailers, and a team of 1500 employees worldwide.
The company's mission is to become the leading employer in the premium lifestyle sector, attracting talented individuals who share their values and passion for excellence.
About the Job
This part-time consultancy position offers a unique opportunity to work with GANT as a Customer Service Agent for Central Europe. As a valued member of the team, you will provide exceptional customer support through phone and email interactions, handling a wide range of customer inquiries and concerns.
Your primary responsibilities will include:
- Providing top-notch customer support by resolving queries related to orders, products, stores, or loyalty programs using Service Cloud.
- Collaborating closely with the E-Commerce teams and the Customer Service Manager to address any issues or concerns.
- Effectively handover cases and issues handled to the in-house team.
Requirements and Qualifications
To succeed in this role, we require a candidate with fluent German language proficiency. Additional languages such as Dutch, English, or Swedish are beneficial. Previous experience in customer service or working on digital platforms is an advantage.
We value candidates who possess excellent communication skills, are able to think critically, and are passionate about delivering exceptional customer experiences.
Additional Information
This is a part-time consultancy position, offering an exciting opportunity to join A-hub and work with GANT as a consultant.
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