
Senior Process and Escalation Specialist
7 days ago
As a Process & Escalation Associate at Voi Technology AB, you will play a crucial role in supporting customer support agents to resolve tickets efficiently, managing critical incident cases, and contributing to root cause analysis to enhance the customer experience operations.
The ideal candidate will have experience in customer experience or customer service operations, handling escalated and complex cases, following company policies and procedures, and collaborating with senior stakeholders. A professional fluency in English and German is required, along with proficiency in G-suite.
You will work closely with the Customer Experience Operations team to address gaps and update documentation, develop new training material, and improve case management and service quality. Your ability to stay structured and calm while resolving highly sensitive issues will be essential in this role.
By joining Voi, you will be part of a dynamic and growing company that is shaping the future of transportation and mobility. You will have the opportunity to grow as a professional and contribute to the company's mission to create sustainable cities made for living.
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Stockholm, Stockholm, Sweden Voi Technology AB Full timeVoi Technology AB is seeking a skilled Process Associate to manage critical incident cases and contribute to root cause analysis to enhance the customer experience operations. The ideal candidate will have experience in customer experience or customer service operations, handling escalated and complex cases, following company policies and procedures, and...
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