Customer Service Quality Assurance Coordinator

4 days ago


Stockholm, Stockholm, Sweden Icaniwill Ab Full time
Customer Service Quality Assurance Coordinator

We are seeking a detail-oriented Customer Service Quality Assurance Coordinator to join our team.

Responsibilities:

  • Develop and maintain KPI reports to track performance.
  • Assist in planning and coordinating team tasks to achieve goals.
  • Help with staffing schedules to meet seasonal and market demands.
  • Support the team in customer cases and take over operational tasks when needed.
  • Assist in building feedback loops from customers to relevant departments.
  • Participate in improvement projects to enhance the customer experience.
Requirements
  • Previous experience in customer service and a supportive role.
  • Ability to manage multiple tasks simultaneously while maintaining accuracy.
  • Strong communication skills, both independently and in a team.
  • Flexibility, innovation, and a willingness to grow and develop in the role.
  • Fluency in English required.
  • Good knowledge of Microsoft Office required.
  • Knowledge of Finnish or German a plus.

About Us:

We are a fast-growing e-commerce company that prioritizes quality and innovation.



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