Technical Help Desk Representative

17 hours ago


Stockholm, Stockholm, Sweden Quinyx Full time

About Quinyx

We're a cutting-edge tech company that's making a real difference in the world. Our workforce management solutions help make scheduling and time reporting more smooth and flexible for almost a million users worldwide.

As a First Line Customer Support Advisor, you'll be part of a talented team that's dedicated to providing exceptional customer service. You'll work closely with internal departments to resolve issues and escalate them when necessary. We're looking for someone who can develop strong relationships with colleagues and communicate effectively at all levels.

Key Responsibilities:

  • Handle incoming inquiries and solve technical questions for international Quinyx customers.
  • Report on and follow up on any defects found.
  • Escalate issues to RnD and Second Line when necessary.
  • Support other parts of the organization with questions about Quinyx's products and customers.

Requirements

To be successful in this role, you'll need:

  • Excellent communication skills and a customer-focused mindset.
  • The ability to multitask and prioritize tasks effectively.
  • Experience working with Workforce Management software.
  • Fluency in both German and English.

Benefits

We offer a competitive salary package, including:

  • A healthy work-life balance with flexible hours and remote work options.
  • The latest tools and technology to help you succeed.
  • An enhanced vacation allowance and gym membership contribution.
  • The chance to participate in our fun and inclusive yearly events.

Life at Quinyx

We're a dynamic and inclusive company that values diversity and inclusivity. Our team comes from 30 nationalities and we believe in creating a positive work environment for everyone. We have a family atmosphere here at Quinyx and are committed to supporting each other's growth and development.


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