IT Help Desk Specialist

1 day ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Role Summary

A successful Technical Support Engineer will possess strong analytical and problem-solving skills to deliver exceptional technical support to our clients.

Main Responsibilities:
  • Diagnose and troubleshoot complex technical issues with computer systems, mobile devices, and other technology products.
  • Communicate effectively with clients to provide prompt and accurate feedback, utilizing internal knowledge bases or external resources as needed.
  • Evaluate and escalate unresolved issues to internal teams, ensuring accurate records are maintained.
  • Prepare and deliver accurate and timely reports, documenting technical knowledge in the form of KB articles.
Essential Skills:
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Excellent customer service skills and ability to communicate effectively with non-technical users.
  • Adaptable and flexible to meet varying work schedules and environments.


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