IT Specialist

22 hours ago

Stockholm, Stockholm, Sweden JACOBS DOUWE EGBERTS Full time
Job Title: IT Application Specialist

Are you a passionate technology professional seeking to revolutionize the way businesses leverage digital innovation? We are looking for a skilled IT Application Specialist to join our dynamic team in Stockholm or Gävle.

About Us:

JACOBS DOUWE EGBERTS is at the forefront of technological advancement, specializing in Intelligent Automation, Microsoft O365 (including Power Platforms and Power BI), UIPath, and SAP solutions. Our team is dedicated to crafting seamless digital experiences and empowering organizations to thrive in the digital age.

Key Responsibilities:
  1. Coordinate the provision of IT support services for end users, procurement of IT materials and services for Stockholm Office & Gävle coffee factory.
  2. Spearhead intelligent automation / digitalization initiatives, leveraging cutting-edge technologies to streamline processes and drive efficiency. Serve as a subject matter expert in Microsoft O365, providing strategic guidance and support in utilizing Power Platforms and Power BI to unlock actionable insights.
  3. Embrace an autonomous working style, taking ownership of projects and change initiatives from inception to execution.
  4. Cultivate a customer-centric mindset, delivering exceptional support and fostering strong relationships with stakeholders.
  5. Assist users with technical issues, guiding them to service desk or other appropriate resources when necessary for timely issue resolution.
  6. Maintain local application register and other technical documentation.
  7. Hardware and software resource management, understand departmental and organizational needs to ensure effective allocation of resources. Ensuring that inventory is maintained for selected hardware and that equipment is properly assigned.
  8. Working together with global information systems team ensure that all IT activities comply with internal policies, industry standards, and legal regulations.
  9. Travelling once a month to Gävle / Stockholm and / or other offices in Scandinavia.
Qualifications:
  1. Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  2. 2-4 years of experience in IT support, application support, system administration, or a similar role.
  3. Preferred experience in Intelligent Automation, Microsoft O365 (Power Platforms, Power BI), UIPath, and SAP.
  4. Demonstrated autonomy in managing projects and change initiatives.
  5. Strong customer orientation with excellent support skills in common applications, particularly within the O365 suite.
  6. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
  7. Fluent in English and Swedish.
  8. Strategic mindset with a passion for driving technological innovation and business transformation.

We offer an inclusive and collaborative work environment where your ideas are valued. Exciting opportunities for professional growth and development. The chance to make a meaningful impact on businesses and communities through technology. And, of course, the world’s best coffee.

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