Technology Infrastructure Analyst

11 hours ago


Stockholm, Stockholm, Sweden Doconomy DO Full time
Job Description

As an IT Service Desk Specialist at Doconomy, you will play a critical role in providing reliable technical support and managing our infrastructure. This involves being the first point of contact for colleagues seeking assistance, troubleshooting, diagnosing, and resolving IT issues with a friendly and professional approach.

Key responsibilities include:

  • Providing timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
  • Troubleshooting and resolving hardware, software, and network-related issues.
  • Documenting, tracking, and prioritizing support requests using the ticketing system.
  • Meeting service level agreements (SLAs) for incident resolution and request fulfillment.


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