Service Desk IT Specialist

6 hours ago


Stockholm, Stockholm, Sweden Doconomy Full time
About Doconomy
Doconomy is a market leader in impact technology, dedicated to driving global climate action by equipping banks with innovative financial tools. Our ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest money, while reducing environmental impact.

Your Role
We are looking for an enthusiastic and proactive IT Service Desk Specialist to join our IT team in Stockholm. As the first point of contact for colleagues seeking technical assistance, you will play a key role in troubleshooting, diagnosing, and resolving IT issues. Your focus will be on minimizing disruptions to our work while delivering outstanding support with a friendly and professional approach.

Key Responsibilities
  • Provide timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document, track, and prioritize support requests using the ticketing system.
  • Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
  • Install, configure, and maintain hardware and software; Laptops, conference systems, printers, and peripherals.
  • On- and Offboarding, ensuring colleagues have the necessary access and equipment.
  • Maintenance and support of IT systems and infrastructure.
  • Collaborate with other teams to improve IT processes and great user experience.
Requirements
  • Proven experience in an IT support or service desk role.
  • Strong knowledge of IT systems, hardware, software, and network technologies.
  • Experience with ticketing systems, including Jira.
  • Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
  • Proficiency with Google Workspace administration.
  • Basic understanding of IT security principles and practices.
  • Excellent communication and service skills, with a problem-solving attitude.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong attention to detail and organizational skills.


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