Helpdesk IT Professional

6 hours ago


Stockholm, Stockholm, Sweden Doconomy Full time
About Our Team
We are a diverse team of passionate individuals working together to drive global climate action. Our team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design. We bring expertise from some of the world's largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.

Job Summary
We are looking for an IT Service Desk Specialist to join our team in Stockholm. The ideal candidate will have proven experience in an IT support or service desk role, strong knowledge of IT systems, hardware, software, and network technologies, and excellent communication and service skills. The role involves providing technical support to colleagues, troubleshooting, and resolving IT issues, and collaborating with other teams to improve IT processes and great user experience.

Responsibilities
  1. You will be responsible for providing technical support to colleagues via phone, email, and ticketing system.
  2. You will troubleshoot and resolve hardware, software, and network-related issues.
  3. You will document, track, and prioritize support requests using the ticketing system.
  4. You will resolve incidents and requests efficiently, meeting service level agreements (SLAs).
  5. You will install, configure, and maintain hardware and software; Laptops, conference systems, printers, and peripherals.
  6. You will ensure that colleagues have the necessary access and equipment during on- and offboarding processes.
  7. You will maintain and support IT systems and infrastructure.
  8. You will collaborate with other teams to improve IT processes and great user experience.
Requirements
  1. Proven experience in an IT support or service desk role.
  2. Strong knowledge of IT systems, hardware, software, and network technologies.
  3. Experience with ticketing systems, including Jira.
  4. Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
  5. Proficiency with Google Workspace administration.
  6. Basic understanding of IT security principles and practices.
  7. Excellent communication and service skills, with a problem-solving attitude.
  8. Ability to work independently and as part of a team in a fast-paced environment.
  9. Strong attention to detail and organizational skills.

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