Nordics Customer Service Team Lead

1 day ago


Stockholm, Stockholm, Sweden DLL - Financial Solutions Partner - Part of Rabobank Full time
Job Description

This role requires a seasoned leader who can drive strategic initiatives and foster a culture of excellence within the Customer Service Desk. As the Nordics Customer Service Team Lead, you will oversee a team of 16 members and be responsible for setting and executing strategy, driving process improvements, and coaching team members.

Day-to-Day Responsibilities
  • Coaching and supporting team members, which will involve traveling to other locations, conducting touchpoints, and facilitating improvements within the Customer Service Desk
  • Developing the Customer Service Desk (CSD) in the Nordics with a focus on process improvement
  • Collaborating with the Operations Management team to achieve the vision
  • Leveraging the needs of CSD with other internal stakeholders

You will work closely with the management team to ensure the vision is effectively executed. A minimum of 3 years of experience in a leadership position is required, along with proven experience in a customer-facing role and demonstrated ability to manage off-site teams effectively.

Requirements
  • Minimum of 3 years of experience in a leadership position
  • Proven experience in a customer-facing role
  • Demonstrated ability to manage off-site teams effectively
  • Strong results-oriented leadership skills
  • Fluent in Swedish, Norwegian or Danish as well as fluent in English


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