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Nordics Customer Service Team Lead
1 day ago
This role requires a seasoned leader who can drive strategic initiatives and foster a culture of excellence within the Customer Service Desk. As the Nordics Customer Service Team Lead, you will oversee a team of 16 members and be responsible for setting and executing strategy, driving process improvements, and coaching team members.
Day-to-Day Responsibilities- Coaching and supporting team members, which will involve traveling to other locations, conducting touchpoints, and facilitating improvements within the Customer Service Desk
- Developing the Customer Service Desk (CSD) in the Nordics with a focus on process improvement
- Collaborating with the Operations Management team to achieve the vision
- Leveraging the needs of CSD with other internal stakeholders
You will work closely with the management team to ensure the vision is effectively executed. A minimum of 3 years of experience in a leadership position is required, along with proven experience in a customer-facing role and demonstrated ability to manage off-site teams effectively.
Requirements- Minimum of 3 years of experience in a leadership position
- Proven experience in a customer-facing role
- Demonstrated ability to manage off-site teams effectively
- Strong results-oriented leadership skills
- Fluent in Swedish, Norwegian or Danish as well as fluent in English
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