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Help Desk Technician
6 hours ago
BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY needs a Help Desk Technician to provide first-level technical support to colleagues and end-users in Stockholm, Sweden. The successful candidate will be responsible for troubleshooting and resolving common hardware and software issues, as well as providing guidance and assistance to non-technical staff.
Key ResponsibilitiesThe Help Desk Technician will be responsible for responding to phone calls, emails, and walk-ins, providing prompt and effective technical support. They will also update ticketing systems and track progress of resolved issues.
- Ability to communicate technical information to non-technical staff.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work under pressure and meet deadlines. They will also have a solid understanding of IT concepts and procedures.
- Basic knowledge of enterprise LAN and WAN setups and concepts.
- Ability to work with deadlines and complete tasks on time.
As a valued member of our team, you will enjoy a comprehensive range of benefits, including console cable for CISCO and Silver Peak, full Internet-ready mobile, noise cancellation headsets, Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop.
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