Business Process Optimizer
8 hours ago
Join our team of passionate technologists and help us shape the future of digital transformation.
Job OverviewAs an IT Application Specialist, you'll play a vital role in coordinating vendor relationships, leading intelligent automation initiatives, and developing a customer-centric approach to deliver exceptional support and foster strong relationships with stakeholders.
Key Responsibilities:
- Establish and maintain effective relationships with vendors to ensure seamless end-user support and procurement of IT materials and services for our offices in Stockholm and Gävle.
- Lead intelligent automation initiatives, leveraging cutting-edge technologies to drive process efficiency and innovation. Serve as a subject matter expert in Microsoft O365, providing strategic guidance and support in utilizing Power Platforms and Power BI to unlock actionable insights.
- Work autonomously, taking ownership of projects and change initiatives from inception to execution.
- Develop a customer-centric approach, delivering exceptional support and fostering strong relationships with stakeholders.
- Provide timely assistance to users with technical issues, guiding them to service desk or other appropriate resources when necessary.
- Maintain accurate local application registers and technical documentation.
- Effectively manage hardware and software resources, ensuring that inventory is maintained for selected hardware and that equipment is properly assigned.
- Collaborate with the global information systems team to ensure compliance with internal policies, industry standards, and legal regulations.
- Regularly travel to our offices in Scandinavia, including monthly trips to Gävle and Stockholm.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2-4 years of experience in IT support, application support, system administration, or a similar role.
- Preferred experience in Intelligent Automation, Microsoft O365 (Power Platforms, Power BI), UIPath, and SAP.
- Demonstrated autonomy in managing projects and change initiatives.
- Strong customer orientation with excellent support skills in common applications, particularly within the O365 suite.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Fluent in English and Swedish.
- Strategic mindset with a passion for driving technological innovation and business transformation.
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