Stryker Field Service Representative

2 days ago


Malmo, Skåne, Sweden Stryker Group Full time

Role Summary

We are seeking a skilled and experienced Stryker Field Service Representative to join our team at the Stryker Group. As a Stryker Field Service Representative, you will be responsible for maintaining a professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications.

Key Responsibilities

  • Repair and check electronic/mechanical Stryker products.
  • Complete annual checks and calibration according to MDR on customer sites.
  • Utilize software and technological tools to maintain proper records and access technical information.
  • Assist the regulatory affairs department/customer to action product recalls, field safety notices, and field action notices.
  • Fulfill service contracts with planned maintenance.
  • Support the installation of Stryker systems on customer sites.
  • Perform software and hardware upgrades.
  • Efficiently and thoroughly document service activities for internal and external reference.
  • Ensure traceability of all field-based Stryker products through reporting tools.
  • Provide technical support to internal and external customers.
  • Escalate opportunities and issues in appropriate team meetings.
  • Ensure excellent follow-up on all customer-initiated issues.
  • Ensure service provided is invoiced if not under warranty.

Requirements

  • Educational background in at least one of the following disciplines: Electrical, Electronic, Telecommunications, Mechanical, or Software.
  • Fluency in both spoken and written Swedish (technical and medical).
  • Good level of English to understand training and manuals, in writing and speaking.
  • Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
  • Full Driver's license.
  • Ability to build relationships with internal and external customers to drive brand loyalty.


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