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Senior Manager, Customer Success

2 months ago

Stockholm, Stockholm, Sweden Amazon Full time
About the Role

We are seeking a highly experienced Senior Manager to lead our Customer Solutions Management team at Amazon. As a key member of our business development and sales management teams, you will be responsible for ensuring the success of our customers' cloud journeys.

Key Responsibilities:

  1. Lead a team of Customer Solutions Managers in guiding our customers through their cloud adoption and go-live processes.
  2. Develop and implement strategies to drive customer engagement, retention, and expansion.
  3. Collaborate with sales, services, marketing, and professional services teams to deliver exceptional customer experiences.
  4. Coach and mentor team members to develop their skills and expertise in cloud solutions.
  5. Develop and maintain deep relationships with decision-makers within customer accounts to drive cloud adoption.
  6. Act as a liaison between customers, service engineering teams, and support to ensure seamless customer experiences.

Requirements:

  1. 5+ years of experience leading customer-facing teams in technical sales or pre-sales.
  2. 5+ years of large-scale IT deployment/migration program experience.
  3. 10+ years of experience in a technology role, such as infrastructure architecture, database architecture, or networking.
  4. Experience architecting and operating solutions built on cloud service providers like AWS, Azure, GCP, or OCI.
  5. Working knowledge of enterprise cloud strategies, distributed applications, and engineering lifecycles.
  6. Experience migrating or transforming legacy customer solutions to the cloud.
  7. Direct experience implementing AWS/cloud services.
  8. Demonstrated leadership through influence and ability to coach and mentor others.
  9. History of managing large technical programs, particularly at high-growth startups or Fortune 500 companies.
  10. Working knowledge of large-scale migration and/or modernization to public cloud.
  11. Prior experience working in a sales organization.
  12. Excellent written and verbal communication skills.
  13. Demonstrated ability to effectively deliver information at the C-suite/VP level.
  14. Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
  15. Advanced organizational and troubleshooting skills with precise attention to detail.
  16. Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change.
  17. Active listening skills; demonstrated ability to ask effective questions.