Stockholm Customer Service Representative

4 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

The Client Services Advisor is a critical member of our Ecommerce Operations & Customer Experience Team in Stockholm. As a first point of contact for our customers, you will deliver exceptional customer service across various channels and build strong relationships to enhance customer loyalty.

Key Responsibilities
  • Provide timely and personalized service to customers through email, live chat, phone, and social media.
  • Collaborate with logistics teams, 3PL, and carrier services to resolve customer-related issues efficiently.
  • Share customer insights and escalate priority issues to relevant departments for resolution.
  • Engage in sales activities and maintain follow-up communication to build customer relationships.
Your Profile
  • A minimum of two years of experience in customer service within Ecommerce or Retail.
  • Familiarity with fast-paced environments and high ticket volumes.
  • Digitally savvy with the ability to learn new systems quickly.
  • Knowledge of platforms like Zendesk and/or other e-commerce systems is an advantage.
About You
  • Possess a passion for delivering exceptional customer experiences.
  • Commitment to customer satisfaction and reliability.
  • Strong verbal and written communication skills.
  • Eager to connect with customers to drive sales and build relationships.


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