Customer Experience Architect

4 days ago


Stockholm, Stockholm, Sweden H&M group Full time
Job Description
  • Main Responsibilities:
  • Define a shared technical and architectural vision focused on creating technical alignment for the full solution rather than concerns for specific components.
  • Review, analyze, develop and facilitate stakeholder understanding of business and technology implication of future direction, roadmaps and implementation plans.
  • Create architectural design to guide and contextualize solution development across initiatives that aligns with business and IT goals.

Key Skills and Qualifications:

  • Minimum of 5 years of experience in IT with experience in Solution architecture in the retail or fashion industry.
  • Proven track record in designing and implementing scalable solutions in digital and retail environments.
  • Experience in working with CRM, CDP, CEM, loyalty platforms etc.


  • Stockholm, Stockholm, Sweden Scandic Hotels Group Full time

    As our Tech Lead for MarTech, you will play a crucial role in shaping our CRM systems and Loyalty program. You will work closely with cross-functional teams to drive customer engagement, improve loyalty initiatives, and enhance guest satisfaction. Your mission will be to lead team members, manage technical platforms, ensure efficient resource allocation, and...


  • Stockholm, Stockholm, Sweden Wolt Full time

    At Wolt, we believe that great design can make a real difference in people's lives. That's why we're seeking a highly skilled User Experience Architect to join our Central Team.Key ResponsibilitiesDevelop user-centered design strategies that meet the evolving needs of our customers and drive business success.Lead the design of new features and products,...


  • Stockholm, Stockholm, Sweden Fairlo Sweden Full time

    Transforming Financial Services with Exceptional User Experiences">Fairlo Sweden is a pioneering fintech company dedicated to creating a more inclusive and sustainable financial world. We're seeking an exceptional User Experience Architect to join our team in shaping the future of digital finance.">As a UX Architect, you will play a pivotal role in designing...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the PositionTietoevry is a leading IT company with a strong Nordic heritage and global capabilities. We create purposeful technology that reinvents the world for good.We are seeking a highly skilled IT Architect to join our Custom Implementations business area. As a key member of our team, you will be responsible for creating architectures that...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    The ideal candidate for this Gaming Experience Architect role at Rovio's Stockholm studio will have a deep understanding of F2P live-ops, economy, and game design. You'll play a pivotal role in shaping the overall gaming experience for Angry Birds 2.Your Expertise:Deep knowledge of F2P game design principles and live-ops best practices.Strong analytical...


  • Stockholm, Stockholm, Sweden H&M group Full time

    We are seeking a Customer Experience Director to lead our sales teams at H&M Group. This individual will be responsible for crafting unique and memorable customer experiences that drive sales and build loyalty. If you have a passion for customer service and leadership, this could be the perfect opportunity for you.Main Objectives:Designing Exceptional...


  • Stockholm, Stockholm, Sweden Waitwhile Full time

    We are seeking a Customer Experience Strategist to join our team in Stockholm.The OpportunityWaitwhile is on a mission to eliminate the time people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences.We have...


  • Stockholm, Stockholm, Sweden Borderless Capital Full time

    About the OpportunityWe are seeking a Customer Experience Lead to join our Business Operations team. As a key member of our team, you will be responsible for developing and executing strategies to deliver exceptional customer experiences, maintain customer trust, and identify areas for operational improvements.Main Responsibilities:Develop and execute...


  • Stockholm, Stockholm, Sweden Remotion Full time

    We're seeking a Customer Experience Strategist to join our team at Remotion. As a seasoned professional, you'll be responsible for helping our customers drive unparalleled corporate success through data-driven growth and agile strategies.With a minimum of two years of experience in different positions, you'll bring a unique perspective to our team. Your...


  • Stockholm, Stockholm, Sweden SAVR Full time

    Company OverviewWe're a dynamic organization that values service excellence and innovation. Our mission is to provide exceptional customer experiences that drive business growth.SalaryA competitive salary reflecting your skills and experience will be offered.Job DescriptionThis pivotal role embodies the voice of our brand, providing insightful product...


  • Stockholm, Stockholm, Sweden Servicenow Full time

    Job SummaryWe are seeking a seasoned Senior Platform Architect to join our team and play a key advisory role in helping customers establish a strong technical foundation on the ServiceNow Platform and design solutions that drive meaningful outcomes.Key ResponsibilitiesThis role works closely with customers across executive, platform owner, enterprise...


  • Stockholm, Stockholm, Sweden Epidemic Sound Full time

    Empowerment Through Technology:We're revolutionizing the way people interact with soundtracking content, empowering our customers to succeed through innovative technology.As a Senior Product Manager, you'll be responsible for developing a vision, strategy for the customer platform team, building strong relationships with growth and business teams, and...


  • Stockholm, Stockholm, Sweden Google Full time

    About the JobYou will be responsible for assisting customers with an advanced conversational AI application that delivers exceptional customer experiences across every touchpoint. With expertise in building integrations and experience in technical leadership, you will drive decision-making and influence stakeholders with deep knowledge in the domain.Fluency...


  • Stockholm, Stockholm, Sweden Epidemic Sound Full time

    Empowering Teams to Deliver Exceptional SupportAs a Senior Product Manager, you'll play a crucial role in empowering our internal teams to deliver exceptional support to our customers. You'll develop capabilities that enable teams to experiment with customer experiences, unlock untapped opportunities for our customers, and create tools to support our...


  • Stockholm, Stockholm, Sweden EasyPark Full time

    Transforming Customer Experience with AIEasyPark is dedicated to redefining the urban experience by utilizing technology to simplify parking. As an AI and Automation Specialist, you'll join our Customer Care team to implement innovative solutions that enhance customer satisfaction.Your key responsibilities will include analyzing opportunities for automation...


  • Stockholm, Stockholm, Sweden H&M group Full time

    About UsWe are driven by responsible and progressive values that have guided us since the beginning. Fueled by creativity and a remix of different communities, powered by design and technology, we encourage self-confidence and self-expression through unique initiatives.Job DescriptionThe Floor Manager is a key position in our stores, responsible for...


  • Stockholm, Stockholm, Sweden Net Insight Full time

    Welcome to Net InsightWe're a leading provider of media solutions, and we're seeking a highly skilled professional to join our Customer Success team as a Customer Experience Champion. In this role, you'll be responsible for ensuring our clients receive exceptional service throughout their customer journey.Your Key ResponsibilitiesYou'll work closely with our...


  • Stockholm, Stockholm, Sweden Creed Media Full time

    Creed Media is seeking a highly experienced Innovation Experience Architect to lead our design efforts and create innovative user experiences.About the RoleThis role requires a strong portfolio showcasing user-centered design solutions across multiple platforms (mobile, web, etc.). As a key member of our team, you will play a fundamental role in shaping the...


  • Stockholm, Stockholm, Sweden MSD Full time

    **Job Description**We are looking for a skilled Customer Success Specialist to join our team at MSD. In this role, you will be responsible for ensuring our customers achieve their goals and objectives using our products.Your primary focus will be on building strong relationships with customers, providing them with the necessary support and resources to...


  • Stockholm, Stockholm, Sweden Amazon Full time

    Technical LeadershipAs an AWS Technical Account Manager, you will be a technical leader, working closely with customers to craft and execute strategies that drive adoption and use of AWS services. Your technical acumen and customer obsession will enable you to drive technical discussions and advocate for the customer.You will develop trusting relationships...