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Customer Support Specialist
6 hours ago
Company Overview
TN Sweden is a forward-thinking company that values innovation and collaboration. We strive to be at the forefront of cutting-edge technology and global internet branding.
Job Description
As a Customer Service Partner, you will play a pivotal role in providing exceptional business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. You will work closely with the Product Manager on various duties, making this a dynamic and rewarding role for someone who is internet savvy and seeking a career working with advanced technology and global branding.
Responsibilities
- Building and maintaining strong client relationships by delivering outstanding customer service to both internal and external clients.
- Providing expert service support for accounts (handling service issues, invoicing questions, and conducting research for individual client requests).
- Managing a portfolio of domain names, trademarks, and brand protection business to safeguard and secure global internet brands.
- Taking and fulfilling orders, partnering with clients to become their trusted advisors.
- Identifying new revenue opportunities/enhancements to product offerings.
- Collaborating with Service Support teams to complete internal and external customer orders.
- Assisting Product Managers with brand launches, problem-solving, product development, and troubleshooting.
- Communicating industry changes and new product offerings to clients.
- Researching and analyzing customer data.
- Conducting online demonstrations for clients and sales staff.
Requirements
- Must be fluent in English and Swedish.
- Experience in a similar customer service-oriented role is advantageous.
- Excellent written and verbal communication skills.
- Strong Microsoft Office skills including MS Excel, Word, and Outlook.
- Ability to work independently as well as on a team.
- Exceptional organizational skills with the ability to prioritize work under pressure in a busy environment.
- Previous experience in producing quality results with high attention to detail.
- Ability to be direct, open, and honest when dealing with customers and co-workers.
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