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Cloud Support Specialist
7 hours ago
About the Role
As a Cloud Support Specialist at AWS EMEA SARL (Sweden Branch), you will be responsible for delivering exceptional customer support and driving business growth through strategic technical guidance. You will work closely with our customers to understand their unique needs and challenges, providing personalized solutions that meet their evolving requirements.
Your Key Responsibilities
- Develop and maintain strong relationships with key stakeholders across various industries, including Enterprise and Public Sector clients.
- Provide expert technical guidance on cloud computing services, ensuring seamless adoption and optimal utilization of AWS offerings.
- Collaborate with cross-functional teams to identify and address customer pain points, driving continuous improvement in support processes and service delivery.
- Promote AWS services and capabilities to drive revenue growth and customer satisfaction.
Requirements
- Proven experience in technical customer-facing roles, preferably within the cloud or IT industry.
- Strong knowledge of cloud computing concepts, architecture, and services, with a focus on AWS offerings.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical information to non-technical stakeholders.
- Aptitude for building and maintaining strong relationships with customers, partners, and internal stakeholders.
- Familiarity with Agile methodologies and iterative problem-solving approaches.
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