![The Cloud People](https://media.trabajo.org/img/noimg.jpg)
Cloud Transformation Expert
3 hours ago
Our Mission
The Cloud People strives to be the leading cloud-based platform partner, empowering businesses to accelerate their digital transformation journey with ServiceNow.Job Description
As a Senior ServiceNow Solution Architect, you will advise companies on their path to digital transformation with ServiceNow. You will act as the customer contact person whenever established business processes need to be changed or automated. Your responsibilities will include taking ownership of functional and technical project processing, supporting customers in formulating requirements, and converting them into high-level and low-level specifications.Key Responsibilities
- Advise companies on their path to digital transformation with ServiceNow.
- Act as the customer contact person whenever established business processes need to be changed or automated.
- Take responsibility for the functional and technical processing of the projects.
- Support the customer in the formulation of requirements and convert them into high-level and low-level specifications.
- Support the development team in the implementation of requirements and act as a moderator between all parties involved throughout the entire development process.
- Lead expert meetings and moderate workshops.
- Document the project process and carry out post-mortems at the end of the project.
Requirements and Qualifications
- At least three years of experience as a solution architect with ServiceNow projects.
- In-depth knowledge of ServiceNow platform and its selected modules.
- Extensive experience with the automation within one or many of the process areas: ITSM, CSM, HR, IRM, ITOM.
- Experienced and trustworthy in customer interaction.
- Team player who is willing to take responsibility and lead a project team.
- ITIL 4 certification.
- ServiceNow certifications.
- Fluent in Swedish and English.
Department and Locations
We operate in the Delivery department, with locations in Stockholm (Sweden) and Gothenburg (Sweden). This role offers hybrid remote work possibilities.-
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