Customer Support Associate Specialist

2 days ago


Stockholm, Stockholm, Sweden Sellhelp AB Full time

About Us

We are Sellpy, a forward-thinking company that empowers individuals to live more sustainably. Our mission is to maximize the reuse of items, creating social, environmental, and economic value.

Our team is seeking a Swedish-speaking professional to join our Customer Support department. This role will play a crucial part in delivering exceptional customer experiences in the Swedish market.

Job Overview

The successful candidate will be instrumental in providing top-notch support to customers with diverse needs. They will create satisfaction for our buyers and sellers by handling various tasks, responding to inquiries via chat, phone, and email, and continually learning about technology and second-hand products in a fast-paced environment.

The colleague will also contribute to enhancing our service quality based on customer feedback and help expand our processes in customer support.

Key Responsibilities:

  • Create satisfaction for our buyers and sellers through effective support services.
  • Pick up inquiries via chat, phone, and/or email, providing timely responses.
  • Stay up-to-date with tech and second-hand product knowledge in a dynamic environment.
  • Contribute to improving our service standards based on customer feedback.
  • Assist in expanding our customer support processes.

Requirements

  • A structured and service-oriented mindset.
  • Fluency in spoken and written Swedish.
  • Good command of English as our primary company language.
  • An interest in finding solutions and enhancing the offer for our customers.

Preferred Qualifications

  • Experience in a customer-facing role.
  • An interest in second-hand products.

What We Offer

  • You'll be part of a modern organization driving change towards a sustainable lifestyle.
  • You'll develop and work on meaningful challenges daily.
  • You'll benefit from flexible hybrid work arrangements.
  • You'll collaborate with highly skilled and motivated colleagues.
  • You'll enjoy staff discounts at Sellpy and H&M brands.
  • You'll gain new skills with unlimited access to a learning platform.

Location and Work Arrangements

You can work from our office or remotely, enjoying a flexible work setup that suits your preferences.



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