Head of Service Delivery Team

5 days ago


Stockholm, Stockholm, Sweden Heads Svenska AB Full time

Heads Svenska AB is a forward-thinking organization that values simplicity, performance, and customer satisfaction. We're seeking an experienced leader to join our team as our new Head of Operations Management Team. This role offers a unique blend of technical expertise and people management, making it an excellent fit for someone with a passion for solving complex problems.

About the Job

As the Head of Operations Management Team, you'll be responsible for managing our Professional Services team, which focuses on delivering high-quality solutions to our customers. You'll need to be an expert in complex software systems and possess strong communication skills to build trust with our clients. Your leadership style should inspire confidence and motivate your team to achieve outstanding results.

Your role will involve working closely with other departments to identify areas for improvement and implementing changes to streamline processes. You'll also be involved in ongoing meetings with customers, ensuring that our services meet their evolving needs. By joining our team, you'll contribute to shaping the future of our organization and driving growth through innovative ideas and strategies.

Key Responsibilities
  1. Develop and maintain long-term relationships with our customers by offering tailored solutions and support.
  2. Collaborate with the Professional Services team to deliver exceptional results and exceed customer expectations.
  3. Identify areas for process improvements and work with the team to implement changes that drive efficiency and productivity.
  4. Represent our organization in sales dialogues and project management activities, promoting our services and expertise.
  5. Mentor and coach team members to enhance their skills and performance.
We're looking for someone who:
  1. Has extensive experience in complex software systems and technical expertise.
  2. Demonstrates strong leadership and coaching skills.
  3. Is fluent in both Swedish and English languages.
Desirable skills include:
  1. Technical orientation.
  2. Relationship-building skills.
  3. Organizational abilities.
  4. Attention to detail.
Other details:

START: Negotiable
LOCATION: Stockholm, flexible work arrangements

Join us today

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