Service Delivery Optimization Officer

4 days ago


Stockholm, Stockholm, Sweden Nordea Full time
Job Description

We are seeking an experienced professional to optimize operations and enhance service delivery in our Investment Product Services team.

About the Opportunity

The ideal candidate will lead a team in executing processes efficiently, collaborating with stakeholders, and driving process improvements.

Main Responsibilities
  1. Evaluate and optimize processes for efficiency and quality.
  2. Collaborate with multiple business areas, focusing on investment products.
  3. Develop and implement process improvements, including risk assessments.
  4. Establish a strong collaboration structure among colleagues within Investment Product Services and other Nordea teams.
  5. Guide team members on managing projects effectively.


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