
Service Delivery Strategist
1 week ago
We are looking for a skilled Service Delivery Strategist to lead our client relationship and service management functions, ensuring seamless service delivery, strategic account planning, and high customer satisfaction.
This position involves managing client relationships, optimizing service performance, driving revenue growth, and promoting digital transformation solutions.
- Key Responsibilities:
- Act as the primary point of contact for customer relationships, managing MI & SLA reporting, invoicing, issue resolution, and service enhancements.
- Foster strong client relationships by ensuring consistent communication, proactive problem resolution, and service excellence.
Requirements:
- Proven experience in customer success, service management, or account management, preferably in a digital transformation, SaaS, or service-based environment.
- Strong ability to build and maintain client relationships at all levels.
What We Offer:
- Opportunity to work collaboratively across sales, finance, and service delivery teams.
- Exceptional communication and stakeholder management abilities.
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