Customer Support Specialist

3 days ago


Malmo, Skåne, Sweden TN Sweden Full time

At Descartes, we're committed to uniting people and technology that move the world.

We're a leading provider of logistics and supply chain solutions, and we're looking for a skilled Customer Support Agent to join our team in Malmö, Sweden.

As a Customer Support Agent, you'll be responsible for providing 1st and 2nd line IT support to our Nordic and EMEA-based customers.

You'll handle customer inquiries, troubleshoot issues, and collaborate with internal teams to resolve support cases efficiently.

Our ideal candidate has a university degree, experience in transport management, and/or background in IT support.

The successful candidate will possess excellent verbal and written communication skills in Swedish and English.

Key Responsibilities
  • Handle and follow up on application software issues or requests from customers.
  • Maintain all customer contact and calling information within our existing database.
  • Proactively keep customers updated regarding the status of the solution.
  • Liaise with other parts of the organization to secure timely resolution on all support cases.
Qualifications

You have a structured way of working, analytical and problem-solving skills, and a focus on customer satisfaction.

Experience in commercial application support and related CRM systems is an advantage.

We prioritize work-life balance and foster an environment where everyone has a voice and opportunities for advancement.



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