Customer Support Specialist
3 days ago
At Descartes, we're committed to uniting people and technology that move the world.
We're a leading provider of logistics and supply chain solutions, and we're looking for a skilled Customer Support Agent to join our team in Malmö, Sweden.
As a Customer Support Agent, you'll be responsible for providing 1st and 2nd line IT support to our Nordic and EMEA-based customers.
You'll handle customer inquiries, troubleshoot issues, and collaborate with internal teams to resolve support cases efficiently.
Our ideal candidate has a university degree, experience in transport management, and/or background in IT support.
The successful candidate will possess excellent verbal and written communication skills in Swedish and English.
Key Responsibilities- Handle and follow up on application software issues or requests from customers.
- Maintain all customer contact and calling information within our existing database.
- Proactively keep customers updated regarding the status of the solution.
- Liaise with other parts of the organization to secure timely resolution on all support cases.
You have a structured way of working, analytical and problem-solving skills, and a focus on customer satisfaction.
Experience in commercial application support and related CRM systems is an advantage.
We prioritize work-life balance and foster an environment where everyone has a voice and opportunities for advancement.
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