Support Agent

5 days ago

Malmo, Skåne, Sweden Telavox AB Full time
Join Telavox as a Support Agent

At Telavox, we're looking for a Support Agent to be our customers' first point of contact, helping them with technical and financial inquiries while ensuring every issue is handled efficiently and professionally. Our customers range from small companies with 10 employees to our largest Enterprise clients, which means that the cases and questions from customers vary a lot.

If you enjoy troubleshooting, owning customer dialogues, and working in a dynamic environment, this role is for you This position is based in our Malmö office, where you'll join a team of dedicated support Agents. We work closely together, share knowledge, and continuously develop our skills to deliver top service

About the job

As a Support Agent, you will ensure our customers maximize the benefits of Telavox's services. Your primary responsibility will be to provide first-line technical and financial support via phone and email, solve non-complex issues at first contact, and escalate when needed. Your focus will be on problem-solving, ownership, and customer satisfaction, ensuring all cases are documented and resolved professionally within service levels.

A typical day in this role involves:

- Handling incoming customer requests via phone and email, resolving non-complex issues on the first contact

- Responding to tickets within 8 working hours and ensuring professional case documentation

- Driving escalations together with SOC (Service Operations Center) to secure the best solutions

- Collaborate with our Customer Success Managers and Key Account Managers

- Actively demonstrating product value, helping customers optimize their usage of Telavox's services

About you

We're looking for someone who enjoys helping customers, has a problem-solving mindset, and is comfortable taking responsibility for issues. You like working in a dynamic environment, collaborating with others, and have an interest in IT solutions.

Competencies:

- Experience in customer service, technical support, or a similar role

- Fluent in Swedish and English, both written and spoken

- Enjoys problem-solving with a hands-on and solution-focused approach

- Good communication skills and comfortable handling customer interactions

- Basic technical understanding and an interest in troubleshooting IT issues

- Able to work both independently and as part of a team

- Eager to learn and share knowledge to improve processes and customer experience

You enjoy interacting with people and feel motivated when the job involves challenges and problem-solving.

Join us at Telavox

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we're a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

How to apply

At Telavox, we don't focus on fitting in; we focus on making room for everyone. We're always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com ann-marie.faraguna@telavox.com" target="_blank" rel="nofollow">

Learn more about what we do

  • Supply Chain Support Agent

    5 days ago

    Malmo, Skåne, Sweden TN Sweden Full time

    Are you passionate about delivering exceptional customer experiences?Do you have a strong educational background, relevant experience in transport management, and/or background in IT support?If so, we invite you to apply for the Customer Support Agent position at Descartes.As a Customer Support Agent, you'll be responsible for handling customer inquiries,...

  • Service Desk Agent

    2 weeks ago

    Malmo, Skåne, Sweden Foxway AB Full time

    Om jobbetService Desk are now looking for a Service Desk Agent to join usAre you passionate about providing exceptional service to customers? Join our team at Service Desk as a Service Desk Agent As the first point of contact between Foxway and our valued customers, you'll play a crucial role in ensuring their satisfaction. Your responsibilities will include...

  • Customer Support Specialist

    5 days ago

    Malmo, Skåne, Sweden TN Sweden Full time

    At Descartes, we're committed to uniting people and technology that move the world.We're a leading provider of logistics and supply chain solutions, and we're looking for a skilled Customer Support Agent to join our team in Malmö, Sweden.As a Customer Support Agent, you'll be responsible for providing 1st and 2nd line IT support to our Nordic and EMEA-based...

  • Technical Support Professional

    5 days ago

    Malmo, Skåne, Sweden TN Sweden Full time

    Welcome to Descartes, a company that unites people and technology to move the world.We offer a dynamic and entrepreneurial culture, where innovation and collaboration drive our success.As a Customer Support Agent, you'll play a critical role in delivering exceptional customer experiences.You'll be responsible for handling customer inquiries, troubleshooting...

  • Customer Support Representative

    4 days ago

    Malmo, Skåne, Sweden The Descartes Systems Group Inc. Full time

    About DescartesDescartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our innovative products and services help businesses around the world to streamline their operations, improve efficiency, and reduce costs.As a Customer Support Agent at Descartes, you will be part of our Client Services and Support Organization....

  • Logistics Operations Assistant

    5 days ago

    Malmo, Skåne, Sweden TN Sweden Full time

    Descartes is a leading provider of logistics and supply chain solutions, committed to uniting people and technology that move the world.We're seeking a skilled Customer Support Agent to join our team in Malmö, Sweden.As a Customer Support Agent, you'll provide 1st and 2nd line IT support to our Nordic and EMEA-based customers.You'll handle customer...

  • Customer Support Representative

    4 days ago

    Malmo, Skåne, Sweden The Descartes Systems Group Inc. Full time

    Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...

  • Supply Chain Solution Specialist

    4 days ago

    Malmo, Skåne, Sweden The Descartes Systems Group Inc. Full time

    About the RoleWe're seeking a highly skilled and motivated individual to join our Client Services and Support Organization as a Customer Support Agent. In this role, you will provide 1st and 2nd line IT support to our customers in the Nordic and EMEA regions. Your main responsibilities will include handling customer inquiries, resolving issues, and...

  • Global Logistics Service Expert

    4 days ago

    Malmo, Skåne, Sweden The Descartes Systems Group Inc. Full time

    About UsDescartes Systems Group is a company that unites people and technology to move the world. We are a leader in logistics and supply chain technology solutions, helping businesses to efficiently manage their operations and achieve their goals.We're growing fast and looking for new talent to join our team. As a Customer Support Agent, you will play a key...

  • Fuel Station Supervisor

    3 weeks ago

    Malmo, Skåne, Sweden Costco Wholesale Sweden AB Full time

    Supervises coordinates, communicate and upholds the level of operations in this department. Encourages employees to achieve higher productivity while keeping outstanding member service standards. Monitors gas pump, storage tanks, cleans and manages spills. Responds to potential emergencies.- Inspects pumps and all equipment for problems, assists and informs...

  • IT Student sökes till Service Desk hos TietoEvry

    3 weeks ago

    Malmo, Skåne, Sweden Academic Work Sweden AB Full time

    Som Service Desk Agent hos TietoEvry får du möjligheten att tillhöra ett av nordens största IT-företag. Här kommer du få chansen att utveckla dina IT-kunskaper och arbeta med problemlösning dagligen. Är du studerande och har en fallenhet för god service? Vi söker just nu dig som är student som är målmedveten och älskar att hålla många bollar...

  • Lead 3C Programmer

    4 days ago

    Malmo, Skåne, Sweden Ubisoft Entertainment Sweden AB Full time

    Company DescriptionMassive Entertainment is a world-leading AAA studio located in Malmö, Sweden and part of the Ubisoft family. We're a multinational team of more than 750 passionate and highly skilled people from 50+ different countries. Our studio's goal has always been – and still is – to craft the finest gaming experiences for all players.At...

  • Student sökes till Service Desk hos TietoEvry

    4 weeks ago

    Malmo, Skåne, Sweden Tietoevry Tech Services AB Full time

    Som Service Desk Agent hos TietoEvry får du möjligheten att tillhöra ett av nordens största IT-företag. Här kommer du få chansen att utveckla dina IT-kunskaper och arbeta med problemlösning dagligen. Är du studerande och har en fallenhet för god service? Vi söker just nu dig som är student som är målmedveten och älskar att hålla många bollar...

  • Technical Animator

    4 weeks ago

    Malmo, Skåne, Sweden IO Interactive AB Full time

    IO Interactive is currently looking for a Technical Animator to join Project 007, a brand-new James Bond video game to be developed and published by IOI. Featuring a wholly original Bond story, players will step into the shoes of the world's favourite Secret Agent to earn their 00 status in the very first James Bond origin story.This is a permanent position...

  • Technical Artist

    4 weeks ago

    Malmo, Skåne, Sweden IO Interactive AB Full time

    IO Interactive is currently looking for a Technical Artist to join Project 007, a brand-new James Bond video game to be developed and published by IOI. Featuring a wholly original Bond story, players will step into the shoes of the world's favourite Secret Agent to earn their 00 status in the very first James Bond origin story.As a Technical Artist at IO...

  • Lead 3C Programmer

    3 weeks ago

    Malmo, Skåne, Sweden Ubisoft Entertainment Sweden AB Full time

    Company DescriptionMassive Entertainment is a world-leading AAA studio located in Malmö, Sweden and part of the Ubisoft family. We're a multinational team of more than 750 passionate and highly skilled people from 50+ different countries. Our studio's goal has always been – and still is – to craft the finest gaming experiences for all players.At...

  • Technical Artist

    4 days ago

    Malmo, Skåne, Sweden IO Interactive Full time

    IO Interactive is currently looking for a Technical Artist to join Project 007, a brand-new James Bond video game to be developed and published by IOI. Featuring a wholly original Bond story, players will step into the shoes of the world's favourite Secret Agent to earn their 00 status in the very first James Bond origin story.As a Technical Artist at IO...

  • Senior Cloud Developer

    4 weeks ago

    Malmo, Skåne, Sweden VIPAS AB Full time

    Join Our Team VIPAS AB as a Do you have what it takes to thrive in the vibrant world of IT consulting? VIPAS AB, a burgeoning company, proudly invites you to embark on your next engaging project as ourAbout VIPAS :Imagine a world where your business technology perfectly aligns with your goals—efficient, scalable, and innovative. At VIPAS AB, that's exactly...

  • Cloud Strategy Lead

    2 days ago

    Malmo, Skåne, Sweden TN Sweden Full time

    Social network you want to login/join with:At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts,...

  • Cloud Strategy Lead

    18 hours ago

    Malmo, Skåne, Sweden Jellyfish Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from JellyfishDirector Talent Acquisition @ Jellyfish | Global Talent AcquisitionAt Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique...