Technical Support Professional
5 days ago
Welcome to Descartes, a company that unites people and technology to move the world.
We offer a dynamic and entrepreneurial culture, where innovation and collaboration drive our success.
As a Customer Support Agent, you'll play a critical role in delivering exceptional customer experiences.
You'll be responsible for handling customer inquiries, troubleshooting issues, and collaborating with internal teams to resolve support cases efficiently.
Our ideal candidate has a strong educational background, relevant experience in transport management, and/or background in IT support.
Excellent verbal and written communication skills in Swedish and English are essential for this role.
Key Responsibilities- Follow up on application software issues or requests from customers.
- Maintain accurate records of customer interactions within our database.
- Provide proactive updates to customers regarding the status of their solutions.
- Collaborate with internal teams to ensure timely resolution of support cases.
We offer a competitive compensation package, flexible work arrangements, and opportunities for professional growth and development.
Our office is located in the heart of Malmö, offering great commuting options and a friendly work environment.
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