Technical Support Specialist
3 days ago
About the Role
We are seeking a skilled Technical Support Specialist to join our team at Telavox AB. As a first point of contact for our customers, you will be responsible for providing exceptional technical support via phone and email.
Your primary focus will be on problem-solving, ownership, and customer satisfaction. You will work closely with our SOC (Service Operations Center) to ensure that all cases are resolved professionally within service levels.
Key Responsibilities:
- Handle incoming customer requests via phone and email
- Resolve non-complex issues on the first contact
- Respond to tickets within 8 working hours and document cases professionally
- Collaborate with Customer Success Managers and Key Account Managers
About You
To succeed in this role, you should have experience in customer service, technical support, or a similar field. Fluency in Swedish and English is required, both written and spoken.
You should be comfortable taking responsibility for issues, enjoy problem-solving, and have good communication skills. Basic technical understanding and an interest in troubleshooting IT issues are also essential.
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