Clinical Support Professional
3 days ago
About Us
BRAINLAB is a leading developer of software-driven medical technology that enables improved, more efficient, and less invasive patient treatments. With over 25 locations worldwide, we strive to deliver innovative solutions that make a lasting impact on the healthcare industry.
Job SummaryWe are seeking a skilled Clinical Support Professional to join our team in the Skäne region. As a Sales Support Specialist RT, you will be responsible for providing top-notch customer support and technical expertise for our radiotherapy and radiosurgery systems.
Your key responsibilities will include:
- Offering comprehensive after-sales service for our radiotherapy and radiosurgery systems, including diagnosis, maintenance, repairs, and network integrations.
- Serving as the primary point of contact for customers, understanding their needs, and delivering efficient solutions.
- Installing and integrating complex software solutions in hospital environments remotely or on-site.
- Performing routine calibrations and preventive maintenance services to ensure optimal system performance.
- Maintaining strong relationships with our customers, providing expert guidance, and ensuring their satisfaction.
To succeed in this role, you will need:
- A Bachelor/Master degree in Electrical or Biomedical Engineering or Medical Physics.
- Extensive knowledge of informatics and experience in diagnosing issues in IT infrastructure and networking topics.
- Prior experience in service/maintenance in the field of robotics, x-ray equipment, and/or IT.
- Excellent social, teamwork, and self-management skills.
- Strong communication skills in English, with Swedish being an asset.
- The ability to work efficiently from your home office and travel up to 80% of the time.
As a member of our team, you can expect:
- A collaborative international environment.
- Meaningful work with a lasting impact on medical technology.
- A company car, cell phone, and laptop for private use.
- Flexible working hours and the option to work from home.
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