
IT Support Team Lead
21 hours ago
The Opportunity
We are looking for a highly skilled and experienced Team Coordinator to join our IT Service Desk team. As a key member of our team, you will be responsible for leading the daily operations of our IT Service Desk.
Responsibilities include:
- Coaching a team of six IT Service Desk Technicians
- Structuring daily work and facilitating stand-up meetings
- Planning schedules and handling escalations
- Ensuring SLAs and internal routines are followed
Requirements
To succeed in this role, you need to have:
- Minimum 5 years of experience in IT Service Desk or IT Support
- At least 1 year of leadership experience as a Team Lead, Coordinator, or similar
- Strong ability to prioritize, structure, and coordinate in a fast-paced environment
- Experience with ServiceNow ITSM (meritorious)
- Fluent in English
Our Company
We are Resurs Bank, a company that provides innovative and customer-focused financial solutions. Our team is made up of around 700 colleagues who are committed to delivering long-term value for individuals, businesses, and society.
We offer a welcoming and supportive culture, with opportunities for personal and professional growth. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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