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Logistics Operations Assistant

1 week ago

Malmo, Skåne, Sweden TN Sweden Full time

Descartes is a leading provider of logistics and supply chain solutions, committed to uniting people and technology that move the world.

We're seeking a skilled Customer Support Agent to join our team in Malmö, Sweden.

As a Customer Support Agent, you'll provide 1st and 2nd line IT support to our Nordic and EMEA-based customers.

You'll handle customer inquiries, troubleshoot issues, and collaborate with internal teams to resolve support cases efficiently.

Our ideal candidate has a strong educational background, relevant experience in transport management, and/or background in IT support.

Excellent verbal and written communication skills in Swedish and English are essential for this role.

Job Description
  • Provide technical support to customers via phone, email, or chat.
  • Collaborate with internal teams to resolve support cases efficiently.
  • Maintain accurate records of customer interactions within our database.
  • Proactively update customers regarding the status of their solutions.
Requirements

We're looking for a skilled and experienced Customer Support Agent who can thrive in a fast-paced environment.

Our ideal candidate has a structured way of working, analytical and problem-solving skills, and a focus on customer satisfaction.