Operations Development Leader

4 days ago

Malmo, Skåne, Sweden IKEA Retail Services AB Full time
Who you are

Are you interested in bringing positive change and encouraging a culture of improvements? Do you know how to find opportunities and guide through change to reach high standards? If so, we want you to join our innovative team

We believe you have:

- Skills in implementing improvements and moving towards positive change driven by understanding consumer behavior and global trends. - - - Commercial focus and understanding of customer experience and complexity of omni-channel, using strategic direction and motivating others.

- Skilled at handling various topics and reorganizing priorities, with great project management and problem-solving abilities.

- Recent Store experience and Retail operations to understand operations and complexity of omni-channel operations.

- You motivate teams and provide guidance.

- Good communication skills to share ideas and engage stakeholders.

- Knowledge of IKEA's organizational setup and strategic landscape.

What you'll be doing day to day

About the Role

As a Operations Development Leader, you will transform our organization. You will oversee the process of finding, checking, and selecting improvements. Your knowledge will assist us in building a culture of continuous improvements, where every team member is empowered to contribute to our growth.

- Identify and understand market needs to highlight key improvement areas and initiate updates or revisions of improvements.

- Engage stakeholders regularly to identify areas of improvements and establish goals.

- Contribute for a culture change, promote and support the adoption of mindset and new ways of working within the organization.

- Support the CoE, Functions and Markets in adopting new methods of working by providing guidance, methods, and tools to ensure improvements are developed and implemented in a simple and systematic way.

- Responsible to update and maintain communication channels (Sharepoint, Viva Engage, etc…) and other support material for "Continuous improvements", ensure they are accessible to markets and global colleagues.

- Create, enhance, and roll out tools to aid continuous improvement efforts. Enhance efficiency and deliver necessary content to secure adoption and effective use.

- Maintain effective relationships with the CoE and markets team to ensure alignment and support.

- Monitor, consolidate, and communicate overall results on content, market implementation, and business impact follow-up of improvement initiatives.

- Create and promote an open and sharing environment among Area Managers Markets through Area Managers, while implementing Continuous improvements solutions.

- Support the positioning of "Continuous improvements" in communication and events.

- Secure the sharing of Continuous improvements identified in the Market Operations Transformation process across all countries.

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