Head of Customer Excellence

13 hours ago


Norrtälje Kommun, Sweden Sheraton Stockholm Hotel Full time

Welcome to Sheraton Stockholm Hotel

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We are a leading hotel in the heart of Stockholm, renowned for our commitment to excellence and our dedication to providing unforgettable experiences for our guests. As Guest Services Manager, you will play a vital role in upholding our high standards of service and creating memorable moments for our guests.

This is an exciting opportunity to join a talented team of professionals who share your passion for hospitality and your commitment to delivering exceptional results. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.

Responsibilities and Expectations

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  • Manage a dedicated team to deliver high-quality service">
  • Develop and implement strategies to continuously raise standards">
  • Ensure each guest receives a personalized, first-class experience">
  • Act as an ambassador for the hotel's brand and values">

What We Offer

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In return for your hard work and dedication, we offer a comprehensive benefits package, including a competitive salary, training and development opportunities, and a supportive work environment.

We are committed to fostering a culture of excellence, teamwork, and continuous improvement, and we seek individuals who share our values and are passionate about delivering exceptional results.


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